SHIPPING POLICY

American Workbenches are Shipped Heavy Freight ~ as all bench sizes and weights exceed limits for Small pack Shipments such as UPS and FedEx. Each Product is packed in Custom Heavy ECT Cardboard containers affixed to a Pallet. We use Certain Freight Lines where we have negotiated the lowest shipping rates possible. We strictly use one company to ensure there allegiance to our Company. Included in the Fat Rate shipping are options that are usually passed to the Client[YOU] however, we have negotiated these at no additional charge. Unlike our competitors, there is no charge for Residential Delivery, Appointments, and Lift Gate services. 

Once we ship your order, you receive Tracking numbers, you also receive an email from the Shipping company confirming the scheduled pick up. Please note, there are times when your tracking numbers will not be recognized for up to 24 hours depending on when the actual pick up was scheduled and picked up. As your order nears your local terminal, you will be called for a delivery appointment. When you order arrives it it will be lowered curbside. If your driveway is a Two Car length  access the driver will typically push the pallet about that far. This is if the driveway is clear of snow or debris. It is the Drivers discretion as to whether this is possible.

All shipments are F.O.B. Shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent Freight. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight unless residential delivery is conducive to large truck deliveries.Twenty-four hour notification, residential deliveries, lift gate deliveries are available ;where available and are provided at a charge. Inside deliveries will also incur Charges for the client. Deliveries are noted as Tailgate deliveries and require assistance for the driver. This is Heavy freight and delivered on a Large Freight Truck.Rural and Inner City Deliveries may require additional cost and is the responsibility of the client. Long Driveways, Rural non paved roads, Double Parking, may impinge delivery and is left up to the carriers NMFC Rules and become the clients responsibility..

RETURN POLICY

 

 

 

If you need to modify or cancel your order for any reason, please do so within 15 Business days of placing your order. Our craftsmen will begin ordering product and /or work on your piece shortly after receiving your order.

Orders modified after this 3-day window may require additional charges, depending on whether the changes affect the progression of work on your piece.

 

Order modifications may also delay the completion of your order. (Please note that this does not include minor changes like selecting a wood finish, or selecting from our standard hardware choices).

We create every order by hand, individualized to each customer's specifications. Therefore, orders canceled after this 10-day window may be subject to a 50% restocking fee.

In the unlikely situation where you wish to return the product, we only accept products that have not been personalized.must be in the original packaging where possible. To ensure your item reaches us in perfect condition must be in the original packaging where possible. While the cost of a return will not be our responsibility, we can extend our shipping discount to you. We can get a quote for you and send a return Label and bill of lading. All costs will be invoiced and paid before a pick up is made.

Limited Lifetime Warranty

American Workbench provides a limited Lifetime warranty to the original purchaser of first-quality  that the Workbench is free from defects in material and workmanship as noted. This warranty does not apply to purchasers of as-is or distressed products or display samples. Color and finish variations are natural in wood and are not covered by this warranty. This warranty applies under conditions of normal use but does not apply to fading (The Product should not be placed in direct sunlight) or defects that result from negligence, soiling, improper cleaning, misuse, abnormal use, Chemicals, or accident. 

American Workbench will,  at its option in its sole discretion, repair or replace, or provide a substitute for, any piece or part found by AWB to be defective in material or workmanship. Any costs for packing and shipping are not covered under this warranty. Service claims under this warranty should be made via Email with Photos and a detailed explanation. 

 

WARRANTY LIMITATIONS 
This warranty does not include:

  • Any condition resulting from the incorrect or inadequate maintenance, cleaning, or care.

  • Any condition resulting from other than ordinary  wear or from any use for which the product was not intended.

  • The use of this product for rental use or for use in business or institutions or other heavy-duty where the use may not be intended.

  • The matching of color, grain or texture of wood.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AWB WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, EVEN IF IT HAS REASON TO KNOW IN ADVANCE THAT THEY ARE POSSIBLE..

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Some states do not allow the exclusion of implied warranties or the limitation of damages, so the above exclusions and limitations may not apply to you. In the event the warranty exclusions do not apply to you, then, where legally permissible, such implied warranties are limited in duration to the stated warranty period and no warranties apply after that period. In circumstances in which the warranty provided herein does not apply, the products involved are, where legally permissible, still subject to the above disclaimer of implied warranties and the above limitation of damages. Kincaid does not authorize anyone, including its dealers, to create for it any other warranty, obligations, or liability in connection with this product

WHOLESALE INQUIRIES

Wholesale inquiries are invited see our contact us Page.

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