Hours of Operation
Monday through Friday 9AM to 5PM EST*
*Current Clients may call anytime.
firstname.lastname@example.org American Workbench, LLC
Charleston, South Carolina 29412
403 Fleming Road
Charleston, South Carolina 29412
Simply order from each Item page.
On the second page at "Check Out" , there is a comment section for you to add information such as the name to be engraved, additional height requirements, Pattern choices and quotes for the top shelf series benches.For questions about your order, please call us at 843-367-6681 or email us at email@example.com
For purchases in the Charleston area, your order will be authorized for shipping charges. In this case your new bench will be shipped to your home. If you wish, you may choose to pick up your new bench when it is complete. For Pick-ups there is no charge for assembled benches. There is a $50.00 packing fee if you would like your product boxed for pick -up. Please indicate your preference in the comment section and appropriate charges will be either removed or added to your Credit Card Authorization.
Engraving- We make every effort to ensure that requested engravings on our benches meet or exceed your expectation. A request is just that. There are some cases where a client a request may exceed the space allowed for clear carving. Since the smaller the letter engraved on wood can become illegible based on chips and grain, we reserve "poetic and artistic" License to ensure the bench will look the best it can be.We copy and paste all requested carving names and quotes. Therefore incorrect spellings are borne by the client.Please submit all Names and quotes via email or use the "Comment Section" at check out.Our limitation and goal is to provide at Minimum - A client name or brief quote on Standard workbenches at no charge. On specialty benches we provide - A client name or Brief quote, as well as a Quote of choice on the top shelf. We also provide at no charge up to two picture carvings selected from our carving portfolio on specialty benches as well. Specialty benches are - The Ben Franklin, The reloader, The Constitution, and the Rev Chef to date.
Life goes on. And so should your Workbench. At American Workbench, LLC, your peace of mind is important to us. That's why all of our Benches exceed industry quality standards.We offer the best warranty in the business including a limited lifetime warranty on the Bench Tops. Our benches are built to provide you with years of trouble free service so you can enjoy life instead of worrying about it.
American Workbench, LLC will pay the cost of labor and shipping and handling to repair or replace defective part(s) for six months from the date of original purchase.
BENCH TOP LIMITED LIFETIME*
BENCH LEGS LIMITED LIFETIME*
We are unable to extend this warranty to include situations where there is evidence of abuse, benches left outside in inclement weather,client modifications,fire or water damage. This warranty is limited to products made after 1/1/2009
To receive the benefits of this warranty please notify American Workbench, LLC at the address above. After the first 6 months, all packaging and transportation for delivering the requiring services to and from the manufacturer are the responsibility of the original purchaser. Within the first 6 months the manufacturer will pay these costs.
Payment by Check
We do accept personal and company checks for payment. Simply begin your order as normal, fill out the information at check out, then print it and send along with your check. As a security precaution we request a copy of your driver's license if the product to be shipped is going to an address other than what is on the check. Once the check is received we will call you to verify, and when the check clears your order will be placed.
Shipping Cost Calculation
All shipments are F.O.B. Shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent Freight. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight unless residential delivery is conducive to large truck deliveries.
Twenty-four hour notification, residential deliveries, lift gate deliveries are available where available and are provided at a charge. Inside deliveries will also incur Charges for the client. Deliveries are noted as Tailgate deliveries and require assistance for the driver. THis is Heavy freight and delivered on a Large Freight Truck.
Rural and Inner City Deliveries may require additional cost and is the responsibility of the client. Long Driveways, Rural non paved roads, Double Parking, may impinge delivery and is left up to the carriers NMFC Rules and become the clients responsibility.
You can cancel an order within 24 hours of commitment without a cancellation fee. Any order cancelled after the 24 hour period is subject to a 10% cancellation fee times the value the items cancelled. No order is cancel able after it enters shipping process. Orders are processed in our system within 30 minutes of ordering.
Estimated Shipping Time Frames
At American Workbench, each handcrafted Workbench is made to order. The standard lead time for our Wood Crafters to complete your Workbench is 4-12 weeks, depending on the specific items and size of the order. Shipping orders to your home takes additional time.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, American Workbench. will only accept wire transfer of funds for these orders. In some cases, we can ship product direct to that country. Please email your address, country or origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.
These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Duties, Taxes, Tariffs, Brokerage fees and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your order, please
call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Credit Card Charges
Please be advised that your credit card statement will be processed through American Workbench. The statement will read American Workbench. We accept Visa, Mastercard and PayPal. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.
Fraud Protection System
American Workbench.com can not prevent fraudulent parties from placing orders on our web site however we will not process and ship any fraudulent orders. We have a proprietary screening method on all orders and fraudulent orders are flagged for investigation. In some cases, we will ask for printed identification before processing and shipping orders.
We guarantee that any purchases made at American Workbench will arrive in perfect condition, please open and inspect merchandise immediately. All items are priced and shipped carrying full insurance. In the event that an item is not in good condition, please email us, at firstname.lastname@example.org for replacement or repair information.
Once your Product is shipped you will receive Tracking numbers from us, as well as the Freight company. As your shipment nears your nearby terminal you will be called by the freight company to make a delivery appointment. Please do not rely on the estimated delivery date in your Tracking information, as a firm appointment will be made.Please make sure that you check the package thoroughly prior to signing for it. All benches are shipped on a Pallet to keep them safe.These are signature required deliveries. Please open it before signing and check for damages. If you do not check and accept it as is, that releases the shipping company, and I certainly cannot be responsible for the outcome.Please do not return the bench if there is small damage. i.e. crack in shelf. It is necessary to have the driver note an "Damage Exception" on the bill of lading, if not, we cannot recover the cost of the damages(if any). If there is severe damage return it immediately to the driver.
AWB will replace any parts if there is this unlikely circumstance. I will, however need your help if this happens.
We insure these packages at no charge to you, we cannot recover this insurance if we allow the driver to leave prior to inspection. In addition, most benches are shipped Estes Express and are tailgate delivery as with any shipping service, the drivers are alone and cannot lift over 150#. When you are contacted by Estes Express freight, ask them to have the driver call you an hour before delivery, this way you are not waiting any part of the day when you could be doing something else..Lastly, these benches are packed and shipped fresh, meaning the finish has not matured. Please do not leave the bench in the packing longer than 2 days after it is received. If you cannot assemble it in that time, please remove it and remove tape from parts. Allow the bench to Breathe. For our base benches, assembly instructions are on our website so as to save paper. Specialty bench instructions are emailed as the bench ships. Six Legged benches go together the same as four…just extra legs and hardware.
Our Return Policy
E-mail your Request for an return authorization to email@example.com. Requests must be made within 7 days of receipt of product. All defective returns are for an exchange only. For nondefective returns, products must be factory sealed, unopened. We will not issue a return authorization for opened electronic merchandise for non defective products. For defective returns, we will issue a return authorization upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Some unopened non defective returns on items are subject to a restocking fee between 15% and 25%.
For your protection, we recommend that you use a Freight Company insured for return shipment. Please insure the order for the full amount of your purchase. You must furnish a tracking number for a proof of shipment for all returns. No returns on customized items. All refused shipments will be assessed an automatic 25% restock fee. International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care department at
firstname.lastname@example.org if you have additional questions about returns